orders can not be canceled after they are shipped!
All sales are final! (applies to physical and digital products) if your package was damaged please contact me with proof of the damage and we will take care of the problem!
Aunna cosmetics is not responsible if your digital product did not arrive in your email (if it is not in the shop) if the product is still in the shop and you can't get it to work or can't find it in your email feel free to contact me!
before you fully check out you have the chance to change the address to which you are having the package shipped! if this does happen please reach out within 24 hours to correct the mistake, after the package is shipped there is nothing i can do.
if you have received a package with the wrong item PLEASE contact me with your order number!
sometimes your package can get lost in the mail system! so if you have not received a package within 2-3 weeks after you ordered PLEASE contact me!
Aunna cosmetics is not responsible for incorrect addresses submitted at checkout by customer.
Aunna Cosmetics is not responsible for any allergies or injuries. ingredients and other information about each product are listed in EVERY product description!