STORE POLICES

Once your order has been shipped, it cannot be canceled. However, if your package has not been shipped yet and you want to cancel your order, please get in touch with us. You can contact us through any social media platform, send an email to aunnacosmetics@gmail.com, or click the instant chat button on the bottom right-hand side of your screen. Please make sure to provide your order number and name used for your order.

Please note that all sales, whether physical or digital, are final. If you receive a damaged package or if your package does not arrive, please contact us immediately through any of our social media platforms, send us an email at aunnacosmetics@gmail.com, or click on the instant chat button located at the bottom right-hand corner of your screen. Please provide us with your order number and the name used for your order to help us assist you promptly.

Before finalizing your purchase,  please take a moment to verify and update your shipping address. In case you notice any errors in your shipping address, reach out to us within 24 hours via any of our social media platforms, email us at aunnacosmetics@gmail.com, or use the instant chat button located at the bottom right side of your screen to make the necessary corrections. Unfortunately, once the package has been shipped, we are unable to make any changes to the delivery address.

If you have received an incorrect item in your package, please do not hesitate to get in touch with us. You can contact us via any of our social media platforms, send us an email at aunnacosmetics@gmail.com, or simply click on the instant chat button located on the bottom right side of your screen. We are always here to help!