Frequently Asked Questions

Can't find an answer to your question? you can contact us by hitting the instant message button at the bottom right-hand side of your screen!

How long does shipping take?

currently, all packages are usually processed in 2-7 business days, shipment can vary where you are having your purchase shipped to. But if you are purchasing from the USA or Canada it should take 3-5 business days for you to receive it! please contact me if you have any further questions!

Does aunna cosmetics ship worldwide?

YES!

are all aunna cosmetics products safe to use and part of the clean beauty standard?

YES! All Aunna cosmetics products are vegan, cruelty-free, Gluten-free, and made with FDA-approved ingredients!

My package came broken, what do I do?

Aunna cosmetics makes sure that every one of your purchases with us is the best it can be. By only selling high-quality products, making sure that all the products you purchased are in your package, and making sure everything is packaged securely and correctly! but sometimes packages can be handled harshly on the way to you. so if you have your purchase delivered damaged, PLEASE IMMEDIATELY CONTACT ME with photo proof and we will fix the problem!

it says my package was delivered but I never received my products, what do i do?

sometimes there can be miscommunication in technology or your package dropped off at the wrong address. so if this does happen PLEASE CONTACT ME so we can get you your products!