FREQUENTLY ASKED QUESTIONS

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I received an email stating that my package was delivered, but I did not receive it. What should I do?

If you have not received your package even though it has been marked as delivered, please get in touch with us immediately so that we can assist you in getting your package to you. We understand that technology glitches or delivery errors can happen, and we are here to help you resolve any issues you may be facing. You can contact us through any social media platform, email us at aunnacosmetics@gmail.com, or click on the instant chat button on the bottom right side of your screen.

How long does shipping take?

Packages are typically processed within 2 - 5 business days, weather and product permitting.

Does Aunna Cosmetics offer worldwide shipping?

YES!

Are all Aunna Cosmetics products vegan and cruelty-free?

All Aunna Cosmetics products are both vegan and cruelty-free and made with ingredients approved by the FDA.

I received a damaged package. What should I do?

If your package arrives damaged, please contact us immediately with photo proof. We take customer satisfaction seriously and will make sure to resolve the issue promptly. You can get in touch with us through any social media platform, send us an email at aunnacosmetics@gmail.com, or click on the instant chat button located on the bottom right-hand side of your screen.